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You consent to the terms of this Policy when you access and use our Website. If you do not agree with this Policy or any part or portion hereof, do not access or use our Website, and do not submit any information to it.
If you have any questions or comments regarding this Policy, please contact us. Our contact information is as follows:
1. Collection and Use of Information
Hi Straws may collect some or all of the following information from you when you visit our Website:
A. “Personally-Identifiable Information” is information that you voluntarily provide to us that allows you to be identified, including without limitation your name and email address, and, and in the event you choose to order products from our Website, your credit card number, credit card expiration date, and credit card security code (CSC) or verification (CVV) number. Personally-Identifiable Information may also include images, product ratings, and product reviews or other content uploaded by you. We only use your Personally-Identifiable Information for the purposes of filling your orders and requests, offering monthly specials, and enhancing your experience with our company. The type of information we collect from you will depend on the web pages you access at our Website. For example, you will be required to provide us with Personally-Identifiable Information if you choose to order products from our Website, (ii) register on our Website, or (iii) complete surveys on our Website. Specifically, we may collect the following types of Personally-Identifiable Information from you for the following purposes:
(i) Our Website uses a registration form that requires your contact information (including without limitation your name and email address) and unique identifiers (including without limitation a username and password). We use such contact information to send you information about our company and promotional materials. Your contact information is also used when unique identifiers are collected to verify identity and for our own internal use.
(ii) Our Website provides an order form for you to use if you wish to request information or order products or services. We collect your contact information (including without limitation your name and email address), unique identifiers (including without limitation a username and password), and financial information (including without limitation your credit card number, credit card expiration date, and credit card security code (CSC) or verification (CVV) number). Financial information is used to bill you for products and services that you order. Unique identifiers are collected from you to verify identity and for our own internal use.
(iii) Our online surveys are optional, and should you choose to participate, will ask you for contact information (including without limitation name and email address). We use contact information from our surveys to send you information about our company and promotional materials from us and some of our partners. Your contact information is also used to contact you when necessary.
B. “Non-Personally-Identifiable Information” is information or aggregated information that does not allow you to be personally identified, including without limitation the web pages that you access or visit.
In addition, our Website provides users with public forums, including without limitation message boards, blogs, and/or news groups. Please remember that any information or materials that you post, upload, or disclose to such public forums on our Website is available to the public, so please exercise caution when deciding whether to disclose anything personal about yourself. We cannot control, and are not responsible or liable for, the actions of third parties who may view the Website and use publicly-available information, including without limitation all information that you submit, on the Website for their own purposes.
2. Sharing of Information
Hi Straws believes that confidential information should remain confidential. We will never sell your Personally-Identifiable Information to third parties or other companies. However, we may share your Personally-Identifiable Information with our corporate affiliates, including without limitation Crafters Choice Brands, LLC and Handmade Studio, LLC, as well as with our trusted third party service providers, to allow for integration of their services with ours and to provide you with better services on our behalf. Such sharing of your Personally-Identifiable Information may occur for the following purposes, without limitation: (i) Processing of your credit card payments; (ii) Communicating with you via email; (iii) Managing customer relationships; (iv) Performing analysis of our services or those of our third party service providers; or (v) Performing analysis of customer demographics. Please note, while we do not store your credit card payment information, our third party credit card processor may do so.
In addition, we may share Non-Personally Identifiable Information, such as aggregate information, with our trusted third party service providers, to allow for integration of their services with ours and to provide you with better services on our behalf, as well as with State and Federal legislators to the extent that such information is needed to advocate for small businesses in the soap and cosmetics industries.
3. Security of Information
The Website has security measures in place to protect the loss, misuse, and/or alteration of the information under our control. The security of your Personally-Identifiable Information is important to us. We use suitable, industry-standard physical, electronic, technical, administrative, and managerial procedures and safeguards to protect against unauthorized use, disclosure, alteration, and/or destruction of the Personally-Identifiable Information we collect from users on our Website. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our Website.
4. Choice to Opt-Out
You may opt out of receiving communications from us, including without limitation marketing and promotional materials, on the online form that we use to request information from you. The Website also provides a form, located here, which gives you the option to not receive future communications from us (including without limitation marketing and promotional materials), or to no longer receive our services. Please note, however, that even if you opt out, we will retain Personally-Identifiable Information sufficient to contact you in the event of a product recall or a product safety issue, as permitted and required under applicable law, and we will also maintain your order confirmations and back order and shipment tracking records.
5. Disclosures of Information Required by Law
If at any time Hi Straws is required by law, regulation, subpoena, court order, or other valid legal process or requirement to release any information, including without limitation your Personally-Identifiable Information, we will fully cooperate with legal authorities in doing so. Likewise, we reserve the right to disclose your Personally-Identifiable Information to the extent necessary to protect our rights or safety, or the rights or safety of others. In addition, we may share your Personally-Identifiable Information with our credit card processors, banks, and shipping contractors if required to investigate fraud or credible allegations of fraud.
6. Links to Other Sites
7. Business Transition
In the event we go through a business transition, including without limitation a merger with or acquisition by another company, or a sale of all of or a portion of our assets, your Personally-Identifiable Information will likely be among the assets transferred to the acquiring entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, your Personally-Identifiable Information may be considered an asset of ours and may be sold or transferred to third parties. If any of the foregoing occurs, this Policy may no longer be applicable to your Personally-Identifiable Information.
8. A Special Note to Parents
We respect the privacy of all of our online users, especially children. This Website is not directed or targeted to, or intended for use by, children under the age of 13. By proceeding to access and use the Website, you represent and warrant to us that you are over the age of 13. If you are 13 years old or younger, you are not authorized to access or use the Website, and in that case, please do not proceed. Furthermore, we do not intend to collect Personally-Identifiable Information from children under the age of 13. Our Policy is intended to adhere to the Children's Advertising Review Unit (CARU) privacy guidelines and the Children’s Online Privacy Protection Act (COPPA). We encourage parents to monitor, supervise, and join their children in online activities.
9. Changes to This Policy
We reserve the right, in our sole discretion, to change, modify, update, or replace this Policy at any time and for any reason. Please check back from time to time to ensure that you are aware of any changes or updates to this Policy. We will indicate the Policy’s effective date on the first page hereof. Your continued access to or use of the Website after such changes or replacement indicates your acceptance of and agreement to such changes or replacement. If you disagree with any changes to or replacement of this Policy, please cease your access to and use of our Website immediately.
10. Changes to Your Personally-Identifiable Information
You may request details about your Personally-Identifiable Information that we hold by emailing us at the email address provided above. If you believe that any of your Personally-Identifiable Information is incorrect or incomplete, please email us at the foregoing email address to request correction. Upon receipt of your email, we will reasonably correct any of your Personally-Identifiable Information found to be incorrect.